SCORM Compliant Package-TAEDEL414 Mentor in the workplace Qualification Core units BSBCUS501 Manage quality

Core units BSBCUS501 Manage quality customer service BSBMGT502 Manage people performance BSBMGT605 Provide leadership across the organisation BSBMGT608 Manage innovation and continuous improvement BSBSMB409 Build and maintain relationships with small business stakeholders FNSINC411 Conduct work according to professional practices in the financial services industry FNSSAM601 Monitor performance in sales of financial products or services FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry Elective units BSBMGT616 Develop and implement strategic plans BSBSUS501 Develop workplace policy and procedures for sustainability FNSINC503 Identify situations requiring complex ethical decision making FNSINC504 Apply ethical frameworks and principles to make and act upon decisions FNSORG501 Develop and manage a budget FNSORG602 Develop and manage financial systems If you require RPL Kits with comprehensive benchmarking

Units of competency MSMTMVER501 Verify complex measuring instruments MSMTMREF301 Use and maintain reference standards * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSMWHS200 Work safely SIRXCEG001 Engage the customer Elective units MSFGN3003 Advise customers on products and services BSBCMM301 Process customer complaints BSBCUE304 Provide sales solutions to customers BSBCUS301 Deliver and monitor a service to customers BSBDES202 Evaluate the nature of design in a specific industry context BSBDES301 Explore the use of colour MSFGN2001 Make measurements and calculations If you require RPL Kits with comprehensive benchmarking

ethics and privacy in an ICT environment ICTICT401 Determine and confirm client business requirements ICTICT408 Create technical documentation ICTSAS307 Install

SCORM Compliant Package-TAEDEL414 Mentor in the workplace Qualification Core units BSBCUS501 Manage quality* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.